Welcome to lixtop.com.
The privacy and security of your personal data are our top priority, which is why, in addition to collecting and managing them carefully, we take specific steps to keep them safe. The following information sets out the main ways in which we process your personal data when you visit this website (hereinafter referred to as the “Site”) and use the services we provide.
What personal data do we collect?
When you visit this website or make a purchase on this website, the categories of personal data we collect and process are as follows:
We collect personal data necessary to complete your purchases on lixtop.com, such as your first and last name, your email address, your shipping address, your invoicing address, your country, your phone number and your payment information;
We collect your email address, and your first and last name and obtain your consent when you sign up for our newsletter service;
We process the personal data you provide when you contact our customer service in order to provide you with the assistance you need;
We collect and use your personal data for our marketing communications;
We collect information about your visit to lixtop.com, such as which pages you view and how you interact with them, and we store this information on our servers.
Please note that we do not process the personal data of minors. By visiting lixtop.com and using our services, you represent that you are over the age of 18.
How do we use the personal data we collect?
We collect and process your personal data for the following purposes:
Sign and perform the purchase contract for the products sold on the lixtop.com website. When you purchase products, we ask you to provide personal data necessary to complete and perform the relevant contract, such as payment checks and relevant anti-fraud controls (if you choose to pay by credit/debit card), invoices and product delivery information, and possible returns management.
Register on the Site and enable you to use services reserved for registered users. Registration on the site is possible by entering personal information that is required to identify you and perform the services provided to registered users.
To provide you with the services offered on this website. To do this, we must, for each proposed service, collect the personal data necessary to perform the service you requested.
To manage requests to our customer service, which uses the personal data you provide to respond to your requests for information and assistance.
Manage your profile. If you send your CV to apply for a position, we undertake to use the information contained therein only for this purpose. Personal data related to your application may be communicated to third-party providers of recruitment and job search software. Your CV will be kept for a maximum of 2 years, after which it will be deleted. You can of course send us a new updated version if you wish.
for analysis and statistics. We use information about your use of the website, browsing habits, and use of the services offered for analysis and compilation of statistics to improve our products and services.
To provide you with marketing information after you purchase one of our products. After purchasing one of our products on the Site, we will send commercial communications related to similar products and services to the email address you provided to complete the order.
You may unsubscribe from these communications at any time by contacting us through our customer service, by clicking on the “unsubscribe” link at the bottom of each communication, or by writing to the above address. Please note that you may receive additional communications after you have made your request, as some communications may have been scheduled and it may take 24 to 48 hours for our systems to process your request.
In the context of all the above-mentioned activities, we will process personal data primarily using automatic and electronic equipment that complies with high-security standards in full compliance with current legislation.
My account
When creating your customer account, we offer you the following services:
Registration information: View and change your personal contact information, email address and password.
My orders: Enter your order number to view a list of products you have ordered and get information about their shipment.
Address book: Keep your shipping address secure so orders can be placed quickly.
We may use your contact information in marketing communications to provide you with our products and services, to keep you informed about the latest news, innovations, our special and promotional offers, and to assess your satisfaction and improve our marketing Investigate service offerings.
Customize the commercial newsletters and offers you receive from time to time as a registered user. This activity makes it easier for you to find products and services that match your areas of interest and enables us to improve our services to you. This customization is achieved by analyzing the personal data we hold about you, as described in the paragraph “What personal data do we collect?”. In particular, information about your past purchases and information about which parts of the website you visit most or which services you use most often enables us to understand which products and services are most interesting to you.
To ensure that the information we have is correct and to enable us to carry out the above activities satisfactorily, please review the personal information contained in your account and update it if necessary.
How long do we keep data?
We retain your personal data for a limited period of time depending on the type of activity involving the processing of your personal data. On expiry of this period, your data will be permanently deleted or irreversibly anonymised.
Your rights
You can exercise your right to specific processing of your personal data at any time. The following is a general description of these rights and how to exercise them:
Access and change your data: You can access your personal data and request correction, change or accompanying other information. If you wish, we will provide you with a copy of the data we hold.
Withdraw your consent: You can choose not to allow us to process your personal data for marketing purposes at any time. In this regard, please note that marketing activities refer to sending promotional and commercial communications as well as conducting market research and satisfaction surveys in order to improve our services. Upon receipt of your request, we will promptly cease processing your personal data covered by this consent, while continuing to process those personal data which do not belong to or which the legal basis allows us to process in accordance with current regulations.
Object to the processing of your data: You may at any time object to the processing of your personal data based on our legitimate interests and state the reasons for your objection; we will review these reasons before accepting your request.
Date of erasure of you: You may request the erasure of your personal data in cases provided for by current law. After receiving and reviewing your request, we will promptly stop processing and delete your personal data if the request is legitimate.
Restriction of processing your personal data: In this case, we will continue to store your personal data without processing it, unless there is another request or an exception provided by law. Restriction of processing is possible when you contest the accuracy of your personal data if such processing proves to be unlawful but you object to the erasure of your data when your data is no longer required for processing but you need it to establish, exercise or defend legal claims, and when you object to processing, to wait for verification of the reasons for your request.
You can exercise the above-mentioned rights by accessing your customer account, writing to our customer service or writing to the address of the data controller.
Security measures
We protect your personal data by using precise technical and organizational security measures designed to prevent unlawful or fraudulent use of your personal data. In particular, we use security measures to guarantee: the pseudonymization or encoding of your data; the confidentiality, integrity, and availability of your data, and the resilience of processing systems and services; the ability to retrieve your data in the event of a breach. Furthermore, we agree to regularly test, inspect and evaluate the efficiency of technical and organizational measures in order to guarantee continuous improvement of processing security.