We want to make sure you are completely satisfied and we are happy to accept returns in accordance with our returns policy outlined below. To return an item, you must purchase it from LIXTOP. Packages purchased through LIXTOP can be returned within 30 days of receipt. Your refund will be credited to you through the original method of payment.
Items must be returned within 30 days of receipt.
Items must be unused and undamaged.
Items must have all original tags attached.
Please provide as much information as possible, including the order number, full name, address, phone number, and reason for return.
Before returning an item, we may ask you to email photos and/or videos of the damaged or defective item.
Return steps
To initiate a return, please contact our customer service team.
First, you need to find the order you want to return in the order history and click “Return”. Our team will review your request and, if approved, will email you a return label to send your order back to us. We will issue a full refund upon receipt of your order. If you have any questions or need assistance, please contact our customer service team.
Return policy
Defective, damaged, or incorrect items: If you receive a damaged, defective or incorrect item from us, you will not be responsible for return shipping costs, nor will we charge any restocking or other fees associated with the return. All items must be returned in their original packaging with all accessories within 30 days of the date we provided the item to the carrier for shipment to you.
Other returns: If you are not satisfied with your order, please contact our customer service team within 30 days of delivery to inquire if you are eligible for a return. All returns and exchanges must be pre-authorized by Customer Service. Items returned to us must be unopened and in their original packaging, together with all accessories.